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What are the shipping rates?
We try our best to deliver items to our customers quickly with minimal shipping rates.
Current shipping rates are calculated based on weight, dimensions, origin, and destination.
Your shipping fee (if any) will be clearly stated during the checkout.
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How do I check my shipping fee when placing an order?
During checkout process, you can check your shipping fee (if any) in the Total Prices > Shipping.
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How do I track my order status?
You can track your order online 24 hours/ Delivery 3 ~ 14 days by following these steps:
step1. Go to
https://www.koreanmall.com/app/mypage/order_list
step2. Press "Order Number" to process
step3. Enter your Delivery Number then, you can check your order status.
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When will I receive my order?
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Do you deliver during weekends and holidays?
Unfortunately, our courier partners are unable to deliver during weekends or public holidays.
Please expect to receive your parcel on working days only.
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I just received an email saying that my item has been shipped. When will I receive my order?
As the item has only just been shipped, it may take up to 24 hours to show on the website.
For the most accurate delivery time of your item(s), please refer to its respective product page.
Also, you can check your order status online at
https://www.koreanmall.com/app/mypage/order_list
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How can I know the exact date and time of the delivery?
We are unable to provide you with the exact time and date of delivery.
Delivery time is affected by product availability, geographic location of the Seller,
your shipping destination and the courier partner's time-to-deliver in your location.
You can check your order status online at
https://www.koreanmall.com/app/mypage/order_list
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What if I am not at home when the package arrives?
You will need to sign a letter of authorization as a confirmation and indicate a second party
at the point of purchase to identify the person.
You can also contact our customer service at
https://www.koreanmall.com/app/cs/counsel
immediately after purchasing to inform us. The third party should present a valid ID along with
the letter of authorization from you.
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Does Koreanmall offer international shipments?
International shipment is available at Koreanmall.
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How can I change the shipping information?
If you want to change of your existing order :
- Delivery Address
- Phone Number
- Recipient
Please send us your inquiry at
www.koreanmall.com/app/cs/counsel. We will contact you as soon as possible.
NOTE: Delivery addresses, phone numbers and recipient names can only be changed if the orders have not been shipped out yet.
Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to
our third-party couriers.
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My parcel's status is not updated on tracking site for a few days.
First shipping information can take several days to be updated.
And during the parcel transport, the information can not be updated for a while.
Please try again later. If you still have a problem with your tracking number after 2 business days,
please reach out to us at
https://www.koreanmall.com/app/cs/counsel We will assist you right away.
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What is your shipping method?
koreanmall.com does not include the price of shipping in each product's price.
This provides price transparency for customers.
Shipping cost is calculated by weight and differs depending on the shipping method and destination country.
| Shipping Method |
DHL |
K-PACKET |
EMS |
PANTOS |
| Shipping Rate & Time |
Within 3 - 7 business days (There can be differences by region and shipping situation.) |
15 - 35 business days mostly (There can be differences by region and shipping situation.) |
Within 3 - 7 business days (There can be differences by region and shipping situation.) |
Within 4 - 10 business days (There can be differences by region and shipping situation.) |
| Features |
- it can be available when the total weight is below 30kg. (including package box and other materials.)
- Available almost every country.
- Tracking Service URL : http://www.dhl.com/en/express/tracking.html
|
- it can be available when the total weight is below kg. (including package box and other materials.)
- Available almost every country.
- Tracking Service URL : https://www.track-trace.com/post
|
- it can be available when the total weight is below 30kg. (including package box and other materials.)
- Available almost every country.
- Tracking Service URL : https://www.track-trace.com/post
|
- it can be available when the total weight is below 30kg. (including package box and other materials.)
- Available in USA, Australia, United Kingdom, Malaysia, Singapore, Taiwan, Hong Kong
- Tracking Service URL : http://www.epantos.com/ecp/web/pr/dt/popup/dlvChaseInqPopup.do?quickNo=
|
| * There could be a delay in shipping due to shipping courier or custom issue by countries or areas. |
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Is there any inform that I have to know about shipping?
Please note: Koreanmall.com is not responsible for any import customs duties or tax fees.
When a customer makes a purchase from us he/she becomes an importer, and the importer is responsible for importing of the parcel into his/her country borders.
and the importer is responsible for importing of the parcel into his/her country borders.
Customs policies vary widely from country to country, so please contact your local customs office for more information.
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How long does it take to replace my item?
Replacement process begins after we have completed evaluating your returned product. This quality evaluation process may take up to 2 business days.
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How do I return an item?
Before returning an item, we recommand you to check our KoreanMall Return Policy first and contact us.
You can return your item within 7 days from the date you received the item.
Unclaimed Return :
If a parcel is returned to KoreanMall the customer is responsible for the shipping cost because it was unclaimed.
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How do I track my return status?
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How soon will I receive my refund?
Your refund will proceed only after your order arrives back to our warehouse, and condition of the box has to be monitored first.
If everything is fine, We will proceed your refund within 5 business days.
If the refund hasn't appeared after the next two months’ statement,
please contact your bank directly and ask about pending refunds on your account.
- You can submit refund request within 7 days after you have received items.
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I have bought an item on promotion or with a voucher. What amount will you refund me?
For the items purchased on sale, the amount refunded will be the exact amount paid, and not its original value.
For example: If you purchased an item on sale for $ 100 and its original value was $ 1,800, we will refund you $ 100.
If you purchased an item with a voucher, we will refund you the amount you paid for the item and
provide you with a replacement voucher with the same value as the original voucher.
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What is 200% refund?
We assure you that KoreanMall only sells Genuine Items. If you receive a counterfeit item we will refund double the price.
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The ordered product and delivered product is different.
If wrong product is delivered, you can submit refund request.
Please contact us before shipping them to KoreanMall.
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The delivered product is damaged/faulty/missing.
In case of product damage, wrong delivery, product information errors and other inconveniences caused by KoreanMall.
Customers are eligible for requesting returns and refunds.
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Are there any reason If I can't refund or return?
Returns request will not be approved if TAG, BOX, Label, Wrapping is damaged, compositions and gifts are left out, repaired, laundered, or discarded.
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How much do I get back my money for returned packages?
Returned Packages will be refunded according to the Return Reason after the parcel arrives back to our facility.
Most of cases, we should get customers partial refund deducting the first shipping fee.
**Shipping Fee Policies For Returned Packages
| Insufficient Address |
If the item is returned due to put the wrong shipping address by customer, customers can be get refunded deducting first shipping fee. |
| Custom Charge |
If your item is not approved by customs due to unpaid custom fee, Customers can be get refunded deducting shipping fee. |
| Refused |
If the customer refuses to accept parcel, first shipping fee will be deducted from the refund amount. |
| Absence of addressee |
In case the parcel failes to be delivered with absence of addressee and returned, refund will be given excluding the first shipping fee. |
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How can I cancel my order?
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What is the K-Money and How can I use it?
E-Money which can be used within Koreanmall.com is defined as "K-money"
Maximum applicable discount when using Kmoney is 50% per purchase. Maximum amount you can use is $10.
If you have K-money, you can use it when purchasing koreanmall goods.
Find out more details about your K-money here :
http://www.koreanmall.com/app/mypage/kmoney
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What kinds of K-Money are there?
There are 3 ways of earning K-Money :
1. Registration – Earn $2, Restrictions : Once per ID
2. Shopping – Earn 1% of the purchase price. Restrictions : Purchase only
3. Various Events – Earn by participating various events. Restrictions : One-time use
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How can I cancel my order?
Depending on the delivery stage, you can proceed directly with the refund.
You can cancel your order in My page before "Preparing for domestic shipping" stage.
For other concerns, please send us your request at
www.koreanmall.com/app/cs/counsel. We will help you canceling your order and notify you when it's done.
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Can I cancel the order and reorder using K-Money?
You may definitely cancel your order should you wish to use your K-Money.
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How can I change delivery address / phone number / recipient name for my existing order?
If you want to change:
- Delivery address of your existing order
- Phone number of your existing order
- Recipient of your existing order
Please send us your inquiry at
www.koreanmall.com/app/cs/counsel. We will contact you as soon as possible.
NOTE: Delivery addresses, phone numbers and recipient names can only be changed if the orders have not been shipped out yet.
Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to
our third-party couriers.
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Can I change my payment method after order has been made?
At Koreanmall, we currently do not have an option to change the payment method applied during checkout.
Hence, we suggest that you place a new order and cancel your existing order
immediately by sending us a request at
www.koreanmall.com/app/cs/counsel
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Can I change items from my order after the order has been processed?
We currently do not have the option to change or add an item once the order has been placed.
You may request for cancellation so you can place a new order instead.
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I accidentally ordered same items. Can I cancel one?
We can cancel one item (in one order number) if you accidently ordered it twice or
if the same item is ordered under a different order number, you could easily cancel your order by
sending a request at
www.koreanmall.com/app/cs/counsel.
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Can I cancel my order after order has been shipped?
We are unable to cancel any orders that have already been shipped.
In case your ordered item is from a Local seller you have an option to reject it upon delivery.
Under the circumstances which item has been shipped to an unintended place, kindly decline your order.
for overseas/international products cancellation will be considered prior to orders being shipped.
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I want to check my orders.
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What are the payment methods available?
To bring you the best online shopping experience, we offer multiple payment methods:
- Mastercard, Visa, AMEX and JCB
- Alipay, Paypal, Tenpay, UnionPay accounts
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How do I know if my payment transaction is successful?
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Which credit cards are accepted for payment?
Koreanmall accepts all major international and local credit and debit cards that are supported by VISA, Mastercard.
For foreign-issued cards, since our checkout page has been limited to provide the English addresses only,
please indicate on the"complete billing address field" the exact address and post code that would match your card's billing address.
Your card details will be protected using industry-leading encryption standards.
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How do I place an order?
Full instruction :
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I have ordered and confirmed payment with Koreanmall. What should I do next?
Once your order has been verified, we'll take care of everything for you. All you have to do is wait for your package to be delivered.
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Can I place a corporate/bulk order?
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I want to pay with PayPal.
PayPal is one of the payment methods which koreansmall provides.
If you don't have the credit card for overseas purchase, you may process the payment with your PayPal.
You may use PayPal in KoreanMall once you register the account at
www.paypal.com
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When is it going to be billed if I pay with a credit card?
Actual billing date depends on terms and policy of credit card companies.
Please inquire your credit card company for details on the billing amount and billing date.
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Can I change method of payment after ordering?
Changing payment method after completing your orders is not possible.
if you wish to use different payment method, cancel your order first and re-order.
Please note that if the product is already packaged and shipping is in progress, You can't cancel the order.
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There has been an error occuring in payment process. What should I do?
If payment is denied, please try ordering again later.
If the order isn't complete yet payments are made, Please contact us with your order & payment information.
We will take care of it promptly.
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I want to know information about refund for every payment method.
CREDIT CARD :
The amount paid with credit card issued in Korea will be credited to your account within 3 - 5 business days.
The amount paid with credit card issued in overseas country credited to your account within 7- 15 business days.
Refund amount will be shown within the same month or from the next month's credit card statement for some cases.
(Please contact your credit card issuer to learn about the refund amount once the refund process is completed from our system.)
PAYPAL :
The amount will be refunded to your account within 20 - 30 business days.
