We regret to inform you that we cannot provide scheduling of deliveries.
However, you may coordinate with our courier partner to schedule according to your preference.
• Do you deliver during weekends and holidays?
Unfortunately, our courier partners are unable to deliver during weekends or public holidays.
Please expect to receive your parcel on working days only.
• I need my order now, Can Koreanmall speed up the delivery?
Unfortunately, we are unable to speed up the delivery, The delivery time for your order depends on the seller(s)
you have ordered from. Once the item is shipped you will receive a shipment notification.
• I just received an email saying that my item has been shipped. When will I receive my order?
As the item has only just been shipped, it may take up to 24 hours to show on the website.
For the most accurate delivery time of your item(s), please refer to its respective product page.
Also, you can check your order status online at https://www.koreanmall.com/app/mypage/order_list
• How can I know the exact date and time of the delivery?
We are unable to provide you with the exact time and date of delivery.
Delivery time is affected by product availability, geographic location of the Seller,
your shipping destination and the courier partner's time-to-deliver in your location.
You can check your order status online at https://www.koreanmall.com/app/mypage/order_list
• Can I cancel my order after order has been shipped?
We are unable to cancel any orders that have already been shipped.
In case your ordered item is from a Local seller you have an option of rejecting it upon delivery.
Under the circumstances whereby item has shipped to your designated address, kindly decline delivery.
for overseas/international products cancellation will be considered prior to orders being shipped.
• What if I am not at home when the package arrives?
You will need to sign a letter of authorization as a confirmation and indicate a second party
at the point of purchase to identify the person.
You can also contact our customer service at https://www.koreanmall.com/app/cs/counsel
immediately after purchasing to inform us. The third party should present a valid ID along with
the letter of authorization from you.
• Does Koreanmall offer international shipments?
International shipment is available at Koreanmall.
• Can Koreanmall deliver the package to my office?
Koreanmall will deliver your order following the address you provide during checkout,
whether it is your house address or office address.
• Can I pick up my order at Koreanmall office?
Unfortunately, Koreanmall does not provide store pick-up service.
We try our best to deliver items to our customers quickly with minimal shipping rates.
Current shipping rates are calculated based on weight, dimensions, origin, and destination.
Your shipping fee (if any) will be clearly stated during the checkout.
• What are the shipping rates?
If applicable you can see the shipping fee at the product page while shopping.
Please note the final shipping fee is only confirmed at checkout as it is calculated based on the order delivery address.
• How do I check my shipping fee when placing an order?
During checkout process, you can check your shipping fee (if any) in the Total Prices > Shipping.
Please note: Koreanmall.com is not responsible for any import customs duties or tax fees.
When a customer makes a purchase from us he/she becomes an importer,
and the importer is responsible for importing of the parcel into his/her country borders.
Customs policies vary widely from country to country, so please contact your local customs office for more information.
* All questions and suggestions regarding shipping cost email to contact us